CodeSniffs | Privacy Policy – Data Protection & Terms

1. Information We Collect

We collect personal data that you voluntarily provide when engaging our services, filling contact forms, or communicating via direct channels (WhatsApp, email). This may include: name, email address, phone number, billing information, project details, and any correspondence related to your service agreement.

Additionally, we automatically collect technical data such as IP address, browser type, and usage statistics through cookies and analytics tools to improve user experience.

Legal basis for processing: Contractual necessity (to fulfill our service agreement), legitimate interests (security, analytics), and your explicit consent where required.

2. How We Use Your Information

Your data helps us to:

Deliver and manage projects, invoices, and revisions under your service agreement.
Communicate important updates regarding your 2-week revision window, deadlines, and change requests.
Process payments securely and enforce our non-refundable policy as per Terms of Service.
Improve our website, customer support, and security monitoring.
Send occasional service-related announcements (only with your consent for marketing).

3. Data Sharing & Third Parties

We never sell or rent your personal information. However, we may share data with trusted third-party service providers strictly for operational purposes:

Payment Processors

Stripe, PayPal, or similar to handle transactions. They comply with PCI standards.

Analytics

Google Analytics (anonymized) to improve site performance.

Support Tools

WhatsApp Business, email services, project management platforms.

Legal Compliance

If required by law or to protect our rights (including enforcement of refund/revision policies).

4. Revision Policy & Data Retention

As outlined in our Terms of Service, all project deliverables are subject to a 14-day revision window after final delivery. During this period, you may request changes directly via our official channels. After the 2-week period, no further modifications are possible.

Service Reminder: All fees are non-refundable. Your personal data related to the project (including communication and revision requests) will be retained for up to 3 years after project completion for legal and audit purposes, after which it will be anonymized or deleted.

5. Cookies & Tracking Technologies

Our website uses essential cookies for functionality and optional analytics cookies. You can manage cookie preferences via your browser settings. Third-party embeds (like Font Awesome, Google Fonts) may also set cookies.

6. Your Rights (GDPR / CCPA)

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. You may also withdraw consent for marketing communications. To exercise these rights, please contact us directly using the information below. We will respond within 30 days.

Data Controller: CodeSniffs Legal Department — privacy@codesniffs.com

7. Data Security

We implement industry-standard security measures including SSL encryption, restricted access, and regular vulnerability scanning. However, no internet transmission is 100% secure; you share data at your own risk.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available at this URL with the effective date noted. Continued use of our services after changes constitutes acceptance.

If you have any privacy-related questions, need to request changes within your 2-week revision window, or wish to exercise your data rights, please reach out directly.

Direct Contact (Privacy / Revisions)

Reminder — Revision Deadline: Changes to deliverables can only be requested within 14 calendar days after final delivery. After that period, no modifications are accepted under original agreement. Non-refundable policy applies to all services.