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Clear answers about our policies — Refund, revisions, and support timeline
Transparency matters. Below you'll find details about non-refundable services, the two-week revision window, and how we ensure quality delivery.
All services at CodeSniffs are non-refundable once the project has commenced or deliverables have been shared. We invest significant resources, custom development, and strategic effort into every client engagement. However, we guarantee complete satisfaction via the revision period described below. Refund requests are not entertained after the kickoff or after partial delivery. Please review our terms before purchase.
After final delivery, clients have 14 calendar days (2 weeks) to request reasonable changes, modifications, or adjustments related to the original scope. We honor unlimited minor corrections within this window — ensuring the final output aligns perfectly with your vision.
Contact directly within 14 days to initiate edits. No changes accepted beyond that period unless a separate maintenance plan is purchased.
Use our direct support channels for all revision requests: Email support@codesniffs.com or WhatsApp +1 (555) 987-6543. Please include project ID and a detailed list of changes. Our team acknowledges within 12 hours and ensures every request logged within the 2-week period is honored.
After the 2-week revision window expires, the project is considered final and accepted. No further changes are possible under the original agreement unless you opt for an hourly support package or a new project scope. We strongly advise reviewing deliverables thoroughly within the free revision period.
Your satisfaction is our priority. During the 2-week window, we collaborate intensively to refine deliverables until they meet the agreed specifications. Because the service is non-refundable, we double down on revisions, providing unlimited iterations (within scope) until you're fully satisfied. Over 98% of clients finalize projects within the first revision round.
Yes, but they require a separate "rapid support" agreement. Our team offers post-delivery support starting at $49/hour or custom retainers. Please contact directly to get a quote and fast turnaround. However, note that standard revisions are only free within the initial two weeks; thereafter changes are billable.
All services are non-refundable as we dedicate resources and expertise from day one. We commit to delivering outstanding results within the revision framework.
After delivery, you have exactly 14 calendar days to request modifications. After that window, changes are chargeable. Ensure timely feedback!
Have more questions? Our team replies within 2 hours on business days.